Refunds & Returns

Please note that refunds and returns are not the same as each other and are dealt with in different ways.

 

Refunds & exchanges

• We want Fabworks Online customers to be happy & satisfied
• Our team will endeavour to provide fabric in the best possible condition
• When queries arise we will do our best to resolve any issues and keep you updated on your query
• If there is a fault or your item is damaged and you would like a refund/exchange for the same item, we will do this as soon as we receive the goods back. Please contact us via email first at enquiries@fabworksonline.co.uk
• Our refunds/exchange policy lasts 21 days from receipt of goods. If this time has passed and you have not contacted us we cannot offer a refund or exchange

 

Reimbursement  

• We will notify you when we receive your returned item(s) and notify you when your refund has been approved
• You will be reimbursed by form of a credit to the card used for your initial payment. This will only happen after we have received the fabric back in full and original condition

 

Returning non-faulty goods

• Returns will be accepted if you notify us via email within 7 days of initial receipt
• We must receive the returned goods back within 21 days of notification
• Please wait for confirmation before sending anything back

 

 

Contact

Having received an email to confirm your refund/exchange/return please send your items to:

Fabworks Online Store

Providence Mills

Bradford Street

Dewsbury

West Yorkshire

WF13 1EN

You will be responsible for paying for your own postage costs for returning an item, but for any refunds/exchanges we will cover this cost. Please do not let postage costs exceed our original dispatch charge.