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Refunds & Returns

Please note that refunds and returns are not the same as each other and are dealt with in different ways.


Refunds & exchanges

  • We want Fabworks Online customers to be happy & satisfied
  • Our team will endeavour to provide fabric in the best possible condition
  • When queries arise we will do our best to resolve any issues and keep you updated on your query
  • If there is a fault or your item is damaged and you would like a refund/exchange for the same item, we will do this as soon as we receive the goods back. Please contact us via email first at enquiries@fabworksonline.co.uk
  • Our refunds/exchange policy lasts 21 days from receipt of goods. If this time has passed and you have not contacted us we cannot offer a refund or exchange



  • We will notify you when we receive your returned item(s) and notify you when your refund has been approved
  • You will be reimbursed by form of a credit to the card used for your initial payment. This will only happen after we have received the fabric back in full and original condition


Returning non-faulty goods

  • Returns will be accepted if you notify us via email within 7 days of initial receipt
  • We must receive the returned goods back within 21 days of notification
  • Please wait for confirmation before sending anything back




Having received an email to confirm your refund/exchange/return please send your items to:

Fabworks Online Store

Providence Mills

Bradford Street


West Yorkshire

WF13 1EN

You will be responsible for paying for your own postage costs for returning an item, but for any refunds/exchanges we will cover this cost. Please do not let postage costs exceed our original dispatch charge.